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# Help and Troubleshooting for Linux©

Problems | General Help | How To Send Us a Support Question

## Problems

- The game runs too slow
- I can't find the game on my system
- I can't hear any sound or music
- I see strange graphical glitches
- The game appears sideways on my monitor
- The game appears too small on the screen
- The game has black bars on the left and right side
- The game screen is too far off to the left or right
- Help, the game just won't run on my system
- The game is in a strange language, how do I change it?

### The game runs too slow

This game requires a modern 3D video card that supports OpenGL™. If you have a very old or non-compatible video card, try upgrading your card. You can also try to re-run DisplayConfig, which is located in the game's folder, and try running in a different resolution. Please note that if this game runs very slow, it's most likely that you need a better video card. If you can't get a new video card, try running in 640x480 or a smaller resolution, this might speed up the game. If the game is running slow, it's most likely due to the game not recognizing a 3D accelerated video card.

### I can't find the game on my system

Check your desktop for a quick launch icon. Also hit the 'Start' button and look in 'All Programs' for the game's icon group. If you didn't change the default folder, you can look for the game on your hard drive in c:\Program Files\Webfoot\

If you didn't install the game to the default folder or just can't find it and you're running on Windows, use the search tool. Open up My Computer and hit ctrl+'F'. Select 'Files & Folders'. Next, type the name of the game (all in one word, so Alien Invasion would be 'AlienInvasion') and click on the 'Search' button. The game should pop up then.

### I can't hear any sound or music

Make sure your speakers are plugged in, powered, turned on with the volume up. Can you hear sound from other games? This game is Microsoft DirectX™ compatible and should
work with most modern sound cards. If you are experiencing problems, please email us with the make and model number of your sound card and we'll see what we can do to help. Email support at webfootgames dot com and make sure you include the product title, version of Windows that you are running, and a detailed description of the problem. Please also include model numbers of your sound card.

### I see strange graphical glitches

Try updating to the latest version of your video driver. Make sure your version of Microsoft Windows™ has all the latest service packs and updates installed.

### The game appears sideways on my monitor

Run the DisplayConfig program and try a different video mode. Some LCD monitors allow for the screen to rotate, so check your monitor's instruction manual and settings.

### The game appears too small on the screen

Run the DisplayConfig program and try a different video mode. The game is best for 1024x768x32 resolution, but your video card might not work well with this resolution, so try another.

### The game has black bars on the left and right side

Run the DisplayConfig program and try a different video mode. The game is best for 1024x768x32 resolution, but your video card might not work well with this resolution, so try another.

### The game screen is too far off to the left or right

Run the DisplayConfig program and try a different video mode. You can also try adjusting
your monitor settings (the horizontal and vertical position). What is happening is that the
game is running in a video mode that your monitor was never adjusted for. So run the game in the same resolution as your desktop, or adjust your monitor settings.

### Help, the game just won't run on my system

With all the infinite number of hardware configurations on PCs, it's possible your particular configuration just won't work with this game. We recommend you try our free trial versions of our games on your system to ensure the software will work before you purchase it. If you have more than one computer, try it on another computer, it will probably work just fine as it's rare that a game won't run on some hardware. Otherwise, you have a 7 day period from the date of purchase to receive a full refund.

### The game is in a strange language, how do I change it?

Run the DisplayConfig program that is in the game's program group (from the Start button go to 'All Programs' and select the DisplayConfig icon inside the game's group). The first option allows you to change the language.

## General Help

### How do I uninstall the game?

Run the Uninstall that is located in the game's program group. From the Start button go to 'All Programs' and select the Uninstall icon inside the game's group. If for some reason the program group is missing, you can always just delete the game folder on your hard drive. We don't install and copy big files all over your hard drive, we only put files in the game folder and in 'Documents and Settings->Your Name->Application Data->Webfoot->Game Name' for the configuration files. That's it. Delete those 2 folders and our software is off your system.

### How to do exit the game without shutting down the entire computer?

There are several ways to exit the game. Press a key to bring up the menu and use the arrow keys to select 'Quit' and hit the 'Enter' key. For a fast exit, hit Alt-F4 keys simultaneously.

## How to send us a support question

Please email techsupportpenguin@webfootgames.com and send the following information:

- Complete name of product:
- Platform of the product (Windows/Mac/iPhone/Nintendo Wii/Palm/PocketPC):
- If a Windows game, which version of Windows are you using? (XP/98/ME/Vista etc.):
- Approximate date of purchase (so we can look up bug fixes):
- Please list the make and model # of your computer:
- Video card and sound card make and model #:
- Detailed description of the problem you're experiencing:

HINT: Hit the 'Start' button on the lower left of your desktop, then right-click on 'My Computer' and select 'Properties'. There you will find some information about your computer system and hardware models. We need all this information to properly look-up which version of the game you have. Without this information, we may not be able to solve your request. Thank you kindly for your support and feedback.

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