# Technical Support / Customer Service

We strive for prompt response to tech support inquiries. Your cooperation with the following tech support process will help ensure the best possible service:

## Try our self-help methods first

> Read the Yank manual · Better than most, we think

> Search the FAQs · Your answer may be here already

> License trouble · Look here first if you're having trouble entering your license code

## If you still can't solve the problem, we're happy to help

> Send a Help Request · Expect reply within 1 business day

> It is often helpful to include a screenshot with your Help Request. If you are writing about an error message you have received, it is important to include the exact text of the error message. In most of our error windows, you can drag the text right out of the error window and drop it on your desktop or directly into the contents of your Help Request message.

## Other Contact Methods

Web site: | www.matterform.com
Secure online orders: | https://www.matterform.com/purchase
Other info: | info@matterform.com Expect reply within 2 business days. For tech support, send a Help Request
Phone: | +1 505 747 1220 Phone is for orders and press inquiries. For tech support, send a Help Request
Fax: | +1 707 202 0119 For orders. Yes, it's a different area code.
Snail mail: | Matterform Media 1027 N. Railroad Ave. Suite 105 Española, New Mexico 87532 United States of America