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1Password 3

for Mac

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# Troubleshooting 1PasswordAnywhere Issues

If you are new to 1PasswordAnywhere, please start with the 1PasswordAnywhere feature overview documentation.

## Unable to load files

The most common problem 1PasswordAnywhere users experience is not being able to load all the files that are required. If a critical file cannot be loaded from your 1Password.agilekeychain location, you will see an error like this:

You can click the key data file link in that message to see the full URL of the file that was unable to load. Most often the file is not accessible because the your file syncing software has not completed syncing all the 1Password data files. Permissions of the files and availability of the web server may also be the cause.

Click on the key data file link and verify the file is there and that you have permission to access it.

## Allow Syncing to Complete

This happens so often that it bears repeating: If you are syncing your 1Password data between systems, make sure the syncing has completed before trying to use 1PasswordAnywhere.

## Note to Dropbox users

If you are using Dropbox for storing your 1Password.agilekeychain, make sure you do not rename this file. The name is important as Dropbox is specially configured for “1Password.agilekeychain” files.

## Note to Google Chrome users

If you are using Google Chrome you cannot use 1PasswordAnywhere in “local file mode”, i.e. you cannot use a local file URL like file:///Users/dave/1Password.agilekeychain/1Password.html. Accessing 1PasswordAnywhere in this way will fail because Chrome will prevent it from loading any of its files. This limitation is because Chrome prevents web applications from running in this way; see the Local files doesn’t load with Ajax bug report for details.

The easiest way to workaround this is to store your 1Password.agilekeychain file on a web server or service like Dropbox. If you need offline access to 1PasswordAnywhere you will need to use another browser or modify Chrome’s settings by adding the –allow-file-access-from-files command line option.

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