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1Password 3

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# Website Login Issues

If you are having troubles using a saved Login or saving a Login, there are a few limitations and workarounds.

## Login Fails

If you have a saved Login that is not working, it may need to be re-saved. This is required because 1Password stores a lot of information about the login form and the web site may have changed, or perhaps the Login was imported from another system that did not store all this information.

To fix this, try logging in manually without using 1Password (you may need to copy and paste the password from the main 1Password application). If you are able to log in (i.e., the username and password are correct), you’ll want to manually re-save the login item.

1. First, log out
2. Now, type or paste the same username and password into the form, but don’t login yet.
3. Go to the 1Password extension, and select Save Login… from the menu.
4. Choose to Create New instead of replacing your former login, just to be safe.
5. Now, reload the page, and see if you can log in using the newly created item.
6. If you can, go back to the 1Password extension menu, hold shift and option, and select your old login to delete it. You did it!

## JavaScript Interference

If after creating a new Login the site still does not work, it is possible that the web site is using some JavaScript “tricks” when the login is submitted. Sometimes this code can interfere with the Autosubmit feature and cause it to fail.

To see if this is the cause, try disabling Autosubmit (deselect the Autosubmit checkbox on the 1Password toolbar menu) and logging in again using 1Password. If Autosubmit was indeed the cause, you can re-enable Autosubmit and disable it just for this item by editing it in the main 1Password application and changing its Autosubmit setting to Never.

## Adobe Flash

1Password is unable to save and restore logins for sites that use Adobe Flash. As far as we know, no browser password manager anywhere supports Flash-based sites because it is a proprietary solution and does not interface with the browser much at all.

After working with a Flash consultant and reviewing the latest APIs provided by Adobe we found it is still not possible unless websites modify their code to allow it.

Most websites realize the problems with using Flash and provide a standard HTML login page as well. If you cannot find one, the only workaround is to save the username and password in 1Password and copy and paste it whenever you need to log into the site.

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