All User Guides

User Guide

1Password 3

for Mac

- Introduction
- 3-Minute Expert Guide
- Tutorials
- FAQ
- Preferences
- Knowledgebase
- Contact

# Extension Shows Up Garbled, Blank/Transparent or Unresponsive

## The Quick Fix (the short version)

If you are experiencing problems with the 1Password extension appearing blank or garbled like in the image in this document, or simply being unresponsive, here is a quick fix you can try:

- Quit Safari
- Open the Finder and go to the two folders listed below (there are instructions for finding both folders)
- Move any plugins you find in these folders to another location, such as the Desktop
- Restart Safari to see if the 1Password extension works properly

### Folder #1:

~/Library/ScriptingAdditions, in your Home user folder - To get there:

1. Click on the Finder in the Dock
2. Choose the Go > Go to Folder menu option
3. Enter: ~/Library/ScriptingAdditions (yes, include the tilde; the squiggly line)

### Folder #2:

/Library/ScriptingAdditions, in your main computer folder - To get there:

1. Click on the Finder in the Dock
2. Choose the Go > Computer menu option
3. Click the Library folder, then the ScriptingAdditions folder
4. Note: If you remove plugins from this folder, you will need to enter your Mac’s admin password

If this solution works and you find one or more offending plugins, you can check with their developers to see if they have an updated version or if it’s still in the works.

## So what’s going on? (the long version)

Some Safari plugins can cause the 1Password extension to appear blank or garbled, like in the image you see in this document, or simply be unresponsive. Most often, this is because they use unsupported ways of inserting themselves into Safari, or they simply have not been updated yet for the latest version of Safari or OS X. This can even occur with official Safari extensions, (found under Safari > Preferences > Extensions) like the kind Apple lists in its official directory at extensions.apple.com, if they have not been updated recently to support Apple’s latest releases.

A popular source of this conflict with Safari and the 1Password extension are plugins that use SIMBL, a third-party tool that makes it easier for developers to write plugins for Safari and other OS X apps. SIMBL has not had any updates for quite a while and many of the SIMBL bundles have not been updated or tested on Lion or with Safari 5.1 in general.

You can see if you have any SIMBL-based plugins installed by looking in these folders. You can find instructions for getting to these folders in the Quick Fix section above:

- ~/Library/ScriptingAdditions (in your Home folder)

- /Library/ScriptingAdditions (in the root of your hard disk)

  If you find any plugins here, try moving them somewhere else like your Desktop. Then restart Safari and try the 1Password extension to see if the conflict has been resolved.

Examples we’ve seen of 3rd-party plugins that cause issues with 1Password are “SafariSniffer”, contained in “Wondershare AllMyTube/Free YouTube Downloader” (and possibly others). In the case of Wondershare, it should have added an uninstaller to an Applications > Wondershare folder. Please use that uninstaller to remove it.

Once these 3rd-party files are moved or uninstalled, restart Safari and the 1Password browser extension should work properly now.

You can also disable all “official” Safari extensions besides 1Password to see if any of them cause a conflict. In Safari, go to Safari > Preferences > Extensions, click each extension in the left sidebar, then disable each extension. Do this for everything but the 1Password extension, then retest 1Password to see if the issue(s) are resolved.

Back to Top