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1Password 3

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# Website Login Issues

If you have found that one of your Logins that used to work just fine has recently stopped working, here are some things to look out for and a simple way to fix the problem.

# How to re-save your Login

If you have a saved Login that is not working, it may need to be re-saved. Often this is because 1Password stores a lot of information about the login form, but if a website owner redesigns the site or changes the form enough, it may mess with 1Password’s ability to fill the form.

To fix the problem, you can re-save your Login with the following steps:

1. First, log out of the site
2. Open 1Password and find the relevant Login
3. Copy the Login’s password to your clipboard, then delete it (don’t worry, 1Password has a trash in case you need to reference or recover this Login)
4. As if you were logging in for the first time, open the site in your browser: type your username, paste your password from the clipboard, and press Return or click the site’s login button
5. 1Password should prompt you to create a new Login. Please do
6. Log out of the site and try to log back in with your fresh new Login

# Various things that can cause trouble for 1Password

Some technology used on the web can make it difficult for 1Password to fill in forms. These issues are rare, but they still appear from time to time so we figured we’d try to summarize a couple of them here.

## JavaScript Interference

If after creating a new Login the site still does not work, it is possible that the web site is using some JavaScript “tricks” when the login is submitted. Sometimes this code can interfere with the AutoSubmit feature and cause it to fail.

To see if this is the cause, try disabling AutoSubmit (deselect the AutoSubmit checkbox on the 1Password toolbar menu) and logging in again using 1Password. If AutoSubmit was indeed the cause, you can re-enable AutoSubmit and disable it just for this item by editing it in the main 1Password application and changing its AutoSubmit setting to Never.

## Adobe Flash

1Password is unable to save and restore Logins for sites that use Adobe Flash. As far as we know, no browser password manager anywhere supports Flash-based sites because Flash is a proprietary solution. At this time, Adobe does not offer interface tools for developers to plug into Flash in the way that 1Password and other form fillers require.

After working with a Flash consultant and reviewing the latest APIs provided by Adobe we found it is still not possible unless websites modify their code to allow it.

Most websites realize the problems with using Flash and provide a standard HTML login page as well. If you cannot find one, the only workaround is to save the username and password in 1Password, then open the 1Password extension when you visit the site, click the right arrow, and copy and paste your password.

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