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1Password 3

for Mac

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# Missing 1Password Button in Web Browser

There are several configuration issues that can cause the 1Password extension to fail to load in your web browser. Below are several tips to fix the issue.

## Use the latest version of 1Password

When encountering browser integration issues, the first step is to ensure you are using the latest version of 1Password that is supported by your version of OS X. Try upgrading to the latest version by clicking 1Password > Check For Updates from within the main 1Password application. After restarting 1Password to finish the update, restart Safari and the 1Password button should return.

Note that it may take a few weeks for 1Password to add support for a new browser version into an official release. It is therefore advisable to wait a little while before installing a new, cutting-edge version of a browser. If you do not want to wait, often we will have support for new versions in a beta release (i.e. a release that has not been rigorously tested yet). If you want to be on the cutting edge and don’t mind helping us test 1Password, you can enable betas in the 1Password > Preferences > Updates window.

## Missing 1Password Button in all browsers

After updating 1Password, the 1Password button disappears from all browsers. The following instructions should resolve this issue, please do them in the specific order as laid out here:

Close all web browsers, open 1Password and go to the Help Menu > Troubleshooting > Reset Folder Permissions.

Uninstall all the extensions for the browsers by going to the 1Password Menu > Preferences > Browsers and press “Remove All Extensions”. Verify that all extensions are not installed by opening Safari and Firefox and then close them.

To make sure there are no lingering old extension code running around, please log out and log back in to clean out your session or you can simply restart the Mac.

Install the extensions by opening 1Password and go to the 1Password Menu > Preferences > Browsers, press the Install all Extensions.

The 1Password button should now appear in all of the browsers.

## Safari 5.1

Safari 5.1 has not been officially released yet, but 1Password has support for it in the latest betas. Please see the Using 1Password in Safari 5.1 (Lion and Snow Leopard) forum post.

## Safari 5.0

### Reinstall browser extension

The first thing to try is to reinstall the browser extension. To do this, please quit any running browsers and then launch the main 1Password application and go to the 1Password Menu > Preferences > Browsers window. Find your browser in the table and disable the Installed checkbox beside it. Now re-enable the Installed checkbox and restart your browser.

### Reset folder permissions

Most common browser extensions can be fixed by correcting folder permissions.

Before trying this, you must first quit your browser. Then, launch 1Password and click Help > Troubleshooting > Reset Folder Permissions. You will be prompted for your Administrator password. Finally, restart the 1Password application, then your browser.

### Manually add the 1P Button

Sometimes the 1Password extension is loading properly, but the 1P button is not being added to the main browser toolbar. You can manually add the button by ctrl-clicking on the toolbar, and selecting the Customize Toolbar… item. In the window that appears, find the 1P button and drag-and-drop it onto your toolbar.

Then click Done to accept your changes.

### Disappearing 1Password Button in Safari after restarting Safari or Mac

This usually occurs due to an incorrect folder permission. Follow the above instruction for Reset folder permissions and then restart your Mac. After the restart, the 1Password button should stop disappearing from Safari.

### 1Password Button only appears if you launch 1Password application

This only happens if 1Password is not able to install all of its background agent components. Following the Reset folder permissions instructions above, and restarting the 1Password application usually takes care of it, but sometimes not everything gets into place without forcing the agent’s installation again. Please follow these steps:

1. Quit 1Password and all browsers.
2. Using Apple’s Finder, open the following folder path:
   `your_name > Library > Application Support > 1Password`
   Drag the `Agent` folder to the Trash.
3. Still using the Finder, open the following folder path:
   `your_name > Library > LaunchAgents`
   Drag the `ws.agile.1PasswordAgent.plist` file to the Trash.
4. Run 1Password and a new copy of the background agent files will be installed and started.
5. Launch Safari.

## Safari 4

Safari 4 was replaced by Safari 5 during the cycle of Snow Leopard upgrades. If you are still running an older version of Snow Leopard with Safari 4, please upgrade to the latest version of Snow Leopard using Apple’s Software Update facility and make sure that you then upgrade to Safari 5 if it isn’t already in place. Not only is Safari 5 better in many ways than earlier versions, it is still receiving security patches from Apple and perhaps more importantly, current versions of 1Password can work with it as well.

## Firefox

Please see the Firefox Troubleshooting section for details.

## Chrome

Chrome needs to be installed manually. See Installing Chrome Extension for details on the setup process.

For troubleshooting and power user tips, see Things to know about Google Chrome.

## NetNewsWire and Fluid

In NetNewsWire and Fluid, 1Password does not add a button to the toolbar. Instead, all of 1Password’s features are available in the contextual menu, which you can control-click or right-click to display.

If the 1Password menu item is not in the context menu, follow the Reinstall Browser Extension and Reset folder permissions instructions.

## 1Password 2

1Password 2 does not support the newer web browsers that came out after the last 1Password 2 update, such as Safari 5, Firefox 4 and Chrome. 1Password 3 has been available for over a year, we had to make the difficult decision to cease any further development of 1Password 2, which means there won’t be an update to add support for the newer browsers.

This section is for providing tips or workarounds that could enable some of the browsers to work with 1Password 2.

### 1Password 2, Snow Leopard, and Safari 4

If you’re using 1Password 2 on Snow Leopard, you must configure Safari to run in 32-bit mode to get the 1Password button back in the toolbar. Follow these easy steps to enable this setting:

1. Quit Safari
2. Open a Finder window and go to the Applications folder
3. Right-click Safari and choose “Get Info”
4. In the window that opens, enable the 32-bit mode option, highlighted below:

Note: Do not enable the “Open using Rosetta” option.

Restart Safari and the 1Password button should reappear in the toolbar.

### Safari 5 and 1Password 2

There is a potential workaround that may enable 1Password 2 users to work with Safari 5; however, this does involve editing some files and is not officially supported or guaranteed to work. If you’d like to try it, though, please take a look at this thread in our support forums.

The much easier option is to upgrade to 1Password 3, which is our first paid upgrade ever. As well as adding full Safari 5 support, 1Password 3 has a range of new features and a brand new redesigned interface. Take a look at all the new features of 1Password 3.

If you were looking in “Check for Updates,” we’re sorry for the confusion. Because some of our users must continue using 1Password 2 (for Tiger support as an example), its Check For Update menu option only looks for further version 2 releases, not for version 3.

### Firefox 4 and 1Password 2

Firefox 4 is only supported by Mozilla for Intel Macs. No 1Password 2 or 3 extension will be developed for any unofficial PPC versions of Firefox 4. We recommend sticking with Firefox 3.6 on PPC Macs.

## Nothing worked; now what?

If none of these suggestions resolved the issue you are having, please let us know!

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