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User Guide

1Password 3

for Mac

- Introduction
- 3-Minute Expert Guide
- Tutorials
- FAQ
- Preferences
- Knowledgebase
- Contact

# Frequently Asked Questions

- General
- Is OS X 10.5 (Leopard) and 10.4 Tiger supported?
- Why should I use 1Password and the Agile Keychain?
- How do I manually add new items to 1Password?
- What's the difference between Accounts and Wallet?
- My passwords show up as bullets. How do I see them?
- How do I access my data when I am away from my Mac?
- How do I change my master password?
- How secure is 1Password?
- Why is my outbound firewall reporting a connection from 1Password?

- Installation & Setup
- How many licenses do I need?
- How do I import data into 1Password?
- How do I set up a new Mac with 1Password?
- Where is my license information?
- How do I start over with a fresh data file?
- How do I completely uninstall 1Password?

- 1Password 3 Upgrade
- What's new in 1Password 3?
- I just upgraded; where did my data go?
- How do I upgrade to 1Password 3?
- How do I purchase the upgrade?

- 1Password for iOS
- FAQs about 1Password for iPhone
- FAQs about 1Password for iPad

- New Safari Extension
- Welcome to the new 1Password Safari 5.1 extension!
- Do you support Safari 5.1?
- Why am I prompted to select a Login when there is only one?
- Why do I have to keep entering my master password?
- What happened to HTTP Authentication support?
- Why am I prompted to save the same Login twice?
- Where is the contextual menu?
- What are the keyboard shortcuts?
- How do I get the Safari 5.1 extension to work?

- Troubleshooting
- What do I do if I forgot my master password?
- Why does 1Password keep locking?
- How can I generate, view or copy a Diagnostics Report?

- Backing Up & Syncing
- How do I sync all my devices automatically?
- How do I resolve sync conflicts?
- How do I to back up my data file?
- Can I sync with MobileMe or iDisk?

- Browsers
- Which Firefox versions are supported?
- Do you support Google Chrome?
- Where is my 1Password browser button?
- Why is my login not working?
- Why is my login not being saved?
- Why won't 1Password work on my financial website?
- Do you support Rockmelt?
- Do you support Opera?

## Frequently Requested Improvements

1. More wallet items and customization

## My Question is Not Here. Can You Help Me?

For general questions or guidance on using a feature, try the Tutorials and 3-Minute Expert sections.

If you experience technical difficulties, ask 1Password to generate a Diagnostics Report by running the main 1Password application and clicking Help > Troubleshooting > Diagnostics Report. The report will point out any configuration errors it finds in the Summary section.

If you find your answer, great! If not, please do not hesitate to contact us. We love hearing from you and are happy to help. You can always reach us by clicking Help > Contact Us in 1Password.

We’d love to see you in our support forum as well.

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