# Missing 1Password Button in Web Browser

There are several configuration issues that can cause the 1Password extension to fail to load in your web browser. Below are several tips to fix the issue.

## Safari 5 and 1Password 2

Unfortunately, 1Password 2 doesn’t support Safari 5, and since 1Password 3 has now been out of Beta for several months we’ve had to make the difficult decision to cease any further development of 1Password 2, which means there won’t be an update to add Safari 5 support.

There is a potential workaround that may enable 1Password 2 users to work with Safari 5; however, this does involve editing some files and is not officially supported or guaranteed to work. If you’d like to try it, though, please take a look at this thread in our support forums.

The much easier option is to upgrade to 1Password 3, which is our first paid upgrade ever. As well as adding full Safari 5 support, 1Password 3 has a range of new features and a brand new redesigned interface. Take a look at all the new features of 1Password 3.

If you were looking in “Check for Updates,” we’re sorry for the confusion. Because some of our users must continue using 1Password 2 (for Tiger support as an example), its Check For Update menu option only looks for further version 2 releases, not for version 3.

## Use latest version of 1Password

When encountering browser integration issues, the first step is to ensure you are using the latest version of 1Password. Try upgrading to the latest version by clicking 1Password > Check For Updates from within the main 1Password application. After restarting 1Password to finish the update, restart Safari and the 1Password button should return.

Note that it may take a few weeks for 1Password to add support for a new browser version into an official release. It is therefore advisable to wait a little while before installing a new, cutting-edge version of a browser. If you do not want to wait, often we will have support for new versions in a beta release (i.e. a release that has not been rigorously tested yet). If you want to be on the cutting edge and don’t mind helping us test 1Password, you can enable betas in the 1Password > Preferences > Updates window.

## Safari and non-Firefox browsers

This section applies to all the supported browsers, except Firefox and Flock. These steps are applicable to Camino as well.

### Reinstall browser extension

The first thing to try is to reinstall the browser extension. To do this, launch the main 1Password application and go to the Preferences > Browsers window. Find your browser in the table and disable the Installed checkbox beside it. Now re-enable the Installed checkbox and restart your browser.

### Reset folder permissions

Most common browser extensions can be fixed by correcting folder permissions.

Before trying this, you must first quit your browser. Then, launch 1Password and click Help > Troubleshooting > Reset Folder Permissions. You will be prompted for your Administrator password. Finally, restart the 1Password application, then your browser.

### Manually add 1P button

Sometimes the 1Password extension is loading properly, but the 1P button is not being added to the main browser toolbar. You can manually add the button by ctrl-clicking on the toolbar, and selecting the Customize Toolbar… item. In the window that appears, find the 1P button and drag-and-drop it onto your toolbar.

Then click Done to accept your changes.

## Firefox and Flock

In the sections below, “Firefox” is meant to mean “Firefox or Flock”. They are based on the exact same browser technology so we tend to just call them both Firefox as it is the most popular.

### Complete reinstallation of extension

Sometimes Firefox remembers information about a previous version of 1Password. This issue can be solved by performing a full reinstall of the extension.

To do this, click 1Password > Preferences > Browsers and uncheck the box beside Firefox. This will uninstall the Firefox extension. Then, start Firefox and verify that the 1Password extension is gone.

Verifying the extension is really gone is the most important part! Be sure to check the Tools > Add-ons window in Firefox and ensure 1Password is NOT listed.

Assuming the extension is not listed in Firefox, install the extension again by re-enabling the checkbox in 1Password’s Browser preferences pane. When you start Firefox again the 1Password extension should appear and any caches Firefox may have had should now be gone.

### Install in /Applications

Sometimes the install location of 1Password and Firefox/Flock can cause issues, especially when the path includes spaces and other “special” characters. Make sure the 1Password and Firefox/Flock applications are stored in the /Applications folder and then repeat the Complete Reinstallation of 1Password Extension steps above.

### Test using a fresh profile

In rare cases your Firefox Profile may be conflicting with 1Password. Most often this is a result of migrating a profile from earlier versions of Firefox or from a Windows/Linux machine. You can test if this is the cause in your case by Creating a New Firefox/Flock Profile.

## NetNewsWire and Fluid

In NetNewsWire and Fluid, 1Password does not add a button to the toolbar. Instead, all of 1Password’s features are available in the contextual menu, which you can control-click or right-click to display.

If the 1Password menu item is not in the context menu, follow the Reinstall Browser Extension and Reinstall Input Manager

## 1Password 2, Snow Leopard, and Safari

If you’re using 1Password 2 on Snow Leopard, you must configure Safari to run in 32-bit mode to get the 1Password button back in the toolbar. Follow these easy steps to enable this setting:

1. Quit Safari
2. Open a Finder window and go to the Applications folder
3. Right-click Safari and choose “Get Info”
4. In the window that opens, enable the 32-bit mode option, highlighted below:

Note: Do not enable the “Open using Rosetta” option.

Restart Safari and the 1Password button should reappear in the toolbar.

## Nothing worked; now what?

If none of these suggestions resolved the issue you are having, please let us know!

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